PRIVACY POLICY
At My Three Beans Pty Ltd (“My Three Beans”, “we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase products, enquire about our services, make bookings, request coffee machine servicing, or otherwise interact with us. My Three Beans operates as a coffee wholesaler, café, catering provider, coffee machine supplier and servicing business.
Our Commitment
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when collecting, using and storing your personal information.
What Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
- Full name
- Email address
- Phone number
- Business name
- Delivery and billing address
- Payment information (processed securely through our payment providers)
- Product orders
- Catering enquiries
- Wholesale enquiries
- Coffee machine servicing requests
- Employment enquiries (if applicable)
- Information you provide when contacting us
Business Information
Where you are making a wholesale or commercial enquiry, we may collect:
- Business trading name
- ABN (where required)
- Business address
- Coffee consumption requirements
- Equipment requirements
- Preferred delivery arrangements
Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time and date of your visit
- Referring website
- Cookie information
This information helps us improve our website and customer experience.
How We Collect Information
We collect information when you:
- Submit a contact form
- Place an online order
- Enquire about wholesale coffee
- Request coffee machine servicing
- Submit a catering enquiry
- Contact us via phone or email
- Visit our café
- Subscribe to marketing communications (where available)
- Browse our website
Our website includes enquiry forms for wholesale, servicing and general enquiries, which require personal information such as your name, contact details and enquiry information.
Why We Collect Your Information
We collect your information so we can:
- Process and deliver orders
- Respond to enquiries
- Arrange wholesale accounts
- Provide coffee machine servicing
- Manage catering enquiries
- Provide customer support
- Improve our products and services
- Administer warranties and repairs
- Comply with legal obligations
- Send marketing communications where you have consented
Online Store
If you purchase products through our website, we collect information necessary to:
- Process payments
- Deliver your order
- Communicate about your purchase
- Manage returns or warranty claims
Payment details are processed through secure third-party payment providers. We do not store your complete credit or debit card details on our systems.
Marketing Communications
If you choose to receive updates from us, we may send information regarding:
- New coffee blends
- Product launches
- Special offers
- Promotions
- Events
- Wholesale news
- Café updates
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
Cookies and Analytics
Our website may use cookies and analytics services (such as Google Analytics) to understand how visitors use our website and improve user experience.
These technologies may collect:
- Device information
- Browser information
- Website usage statistics
- Pages viewed
- Time spent on pages
You can disable cookies through your browser settings, although some website features may not operate correctly.
How We Protect Your Information
We take reasonable steps to protect your personal information from:
- Unauthorised access
- Misuse
- Loss
- Modification
- Interference
- Unauthorised disclosure
Our systems are designed to keep customer information secure and are only accessible by authorised personnel.
Disclosure of Personal Information
We do not sell your personal information.
We may disclose your information to:
- Payment service providers
- Delivery and freight providers
- Coffee machine manufacturers or warranty providers (where applicable)
- IT and website service providers
- Marketing service providers
- Professional advisers
- Government authorities where required by law
Any third parties engaged by us are expected to protect your information in accordance with Australian privacy laws.
Overseas Disclosure
Some of the technology providers we use (such as website hosting, cloud storage or email services) may store information outside Australia.
Where this occurs, we take reasonable steps to ensure your information is protected.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you.
If any information is inaccurate or incomplete, you may request that it be corrected.
To make a request, please contact us using the details below.
Privacy Complaints
If you believe your privacy has been breached, please contact us so we can investigate your concerns.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page with the updated effective date.
Contact Us
My Three Beans Pty Ltd
Website: https://mythreebeans.com.au
General Enquiries: [email protected]
Phone: 0456 386 690
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
